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How will this role impact First Command? The Associate Director, Development role provides leadership and accountability across the entire development organization by empowering their employees to be self-sufficient and ensuring collaboration within and across our agile teams. This role primarily acts as a servant leader but is required to be hands-on to deal with issues, technical or cultural, as needed by the situation. They are champions and evangelists of the established best practices and processes defined by the development SDLC and hold developers accountable as necessary. Additionally, this role requires strong communication skills and collaborates with our business partners to ensure work provided to the agile teams are clearly defined and achievable. This role indirectly supports client engagement and experience by ensuring quality solutions are being delivered by the development organization and by providing support to the business   What will the employee...

How will this role impact First Command? First Command has established a strong foundation for inclusion through leadership commitment, employee communities, inclusive practices, psychological safety, recognition, and integration into the employee and client experience. This leader will ensure inclusion is sustained as an enterprise capability, owned by leaders and reflected in daily decisions, systems, and behaviors. The Director, Inclusion & Culture will significantly contribute to and support the creation of an enterprise culture strategy that strengthens belonging, accountability, engagement, trust, and organizational effectiveness across the enterprise. The Director will partner with executives, Human Resources, and business leaders to help translate First Command's values into clear leadership expectations and ways of working that help the organization serve more military families even better. This role requires a strategic, hands-on culture leader who can...

How will this role impact First Command? This position is a senior role within the organization.   Areas of responsibility include leading Field Force Training, Advisor Onboarding & Recruiting and Advisor Operations teams.   This influential leader is responsible and accountable for representing the Field Force and the NDAO in all committees assigned to and meetings attended, and oversees the coordination of activities and key actions to improve advisor operations performance and impact across the Field and Home Office. The SVP, Advisor Operations will work closely with the EVP, National Director Advisor Operations (NDAO), Senior Field Leadership, and the Executive Leadership Team (ELT) in developing and executing field-focused strategies in alignment with enterprise, business and functional strategies. What will the employee do in this role? Sets the direction of assigned teams by establishing the vision, mission objectives, strategies and action plans...

How will this role impact First Command? The Client Service Center (CSC) is the primary support center for First Command’s clients and field partners and has a deep culture of client-obsessed service and the highest ethical standards.  The Client Solutions Specialist I role is a general support role for our clients, employees, and field partners, primarily responding to inbound calls related to insurance products and First Command’s web portal.    This position serves as a subject matter expert on insurance products and paperwork and requires knowledge of operational functions as well as regulatory rules and reporting requirements. The CSS I assists clients and advisors in navigating Frist Command’s web portal and responding to inquiries including account servicing and product knowledge support.  This position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations, policies, and...