First Command Financial Services, Inc.
United States
How will this role impact First Command?
The AVP, Operations Support leads the execution of key operational functions that power First Command’s banking services. Reporting to the VP, Bank Operations, this leader is responsible for overseeing Deposit Operations, Payments & Cards, Fraud Loss Operations, Field Support, and Small Business Banking Solutions & Readiness.
This role drives operational excellence through strong risk management, process improvement, and service delivery in a highly regulated environment. The AVP serves as a strategic partner, scaling options to support growth, resolving complex issues, and enhancing both the client and advisor experience.
What will the employee do in this role?
Lead and develop a high-performing team through recruitment, training, coaching, and performance management.
Foster a culture focused on accuracy, quality, efficiency, and continuous improvement.
Champion change management...